Texas Consumers Complaint and Recovery Fund Notice
Figure: 7TAC §81.200(c)
“CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLLFREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT TEXAS RECOVERY FUND.
Privacy Choices for Consumers
We collect information about you that we believe will be necessary or useful in processing or administering products or services that you have requested from us. We will also collect information in order to notify you about products, services and other opportunities we think will be of interest to you.
This information may be collected from a variety of sources, such as the following: (1) information provided by you in applications or other forms, or in connection with obtaining financial products and services such as mortgage loans or credit services, (2) information obtained from a consumer reporting agency, and (3) information about your transactions with us, our affiliates or others.
Maintenance of Accurate Information
We work hard to ensure your information is as accurate, current and complete as possible. If you ever find that our records are inaccurate or not current, please contact us at the telephone number on this website. If the record is within our control, we will correct any inaccurate or incomplete information.
Security Procedures to Protect Customer Information
Access to our systems containing nonpublic personal information is only provided to those employees and agents whom we determine need it for the purpose of providing products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Information Sharing Within Our Affiliated Companies
There are times when we will share a portion of your nonpublic personal information with our affiliated companies that either currently exist or that we may create or acquire in the future. However, we will only do so in order to provide you with superior service, inform you of product and service opportunities that may be of interest to you, improve and develop our products and services, or perform other business functions. An “affiliated company” or “affiliate” is any member of our family of companies or any company that we own or control.
Affiliated companies may be any of the following:
- Financial services providers, such as consumer lending and mortgage banking companies, life and casualty insurance companies, insurance agencies, securities brokerage firms, trust companies, and companies that provide settlement services, such as title agencies, escrow companies, and appraisal firms; and
- Others, such as non-profit organizations.
Information Sharing with Unaffiliated Third Parties
Unlike some other financial institutions, we do not sell customer lists or other information about our customers to unaffiliated third parties. We may share nonpublic personal information about you with unaffiliated third parties as described below. We may also disclose nonpublic personal information about you as permitted by law.
In order to efficiently and cost-effectively market our own products, we contract with companies providing marketing and solicitation services, such as printers, marketing fulfillment firms and other companies. As part of these activities, we may provide limited information about our customers to such parties. In addition, we may engage in joint marketing with unaffiliated financial institutions for various financial products and services (such as credit life and disability insurance) that we do not offer on our own, but we think will be of interest to our customers. In such cases, MyLoanYourLoan, LLC will always be identified in the joint marketing materials or solicitation. We may disclose all of the information we collect (described in “Information Collection” above) to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
Our agreements with these companies are subject to confidentiality provisions and restrictions that prohibit using the information beyond the performance of the specified services or in connection with the jointly marketed product or service.
Our Former Customers
Notice regarding rights under state laws: We will also comply with applicable state laws that provide you with greater privacy rights, to the extent not preempted by federal law.
Important Privacy Choices For Consumers
We honor our customers’ privacy choices. For accounts with multiple customers we will apply an opt-out by any account holder to all account holders on the account. You have the right to control whether we share some of your personal information. You also have the right to control how that information is used. Please read the following information carefully.
You have the following rights to restrict the sharing of personal and financial information with our affiliates and outside companies that we do business with. You also have the right to limit our affiliates from marketing their products and services to you based on information that we share with them. Nothing prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about some other products or services. You may limit how we share your personal information. This is called a right to “opt out.” You have three options to consider.
- Continue receiving valuable and convenient product and service offers
You can enjoy the benefits of valuable product and service offerings without taking any action.
- Opt out of information sharing outside of MyLoanYourLoan, LLC This choice would stop us from sharing non-public personal information with our carefully screened business partners. This may limit our ability to inform you of valuable and convenient products and services from partner companies.
- Opt out of information sharing within the MyLoanYourLoan, LLC This choice would stop us from sharing non-public personal information within the Aspire Financial Inc. family of companies. This may limit our ability to offer conveniences such as a tailored savings quote on homeowners insurance, a custom financial investment plan, and other financial service offers.
We honor our customers’ privacy choices across our family of companies. For loans to multiple borrowers, we will apply an opt out by any borrower to all borrowers on the loan. If you opt out, we will continue to share non-public personal information with our service providers (such as the vendor who prepares our monthly statements), with third parties as required or permitted by law (such as credit reporting agencies or regulators), and share transaction and experience information within MyLoanYourLoan, LLC.
In today’s dynamic market, opting out may mean missing timely information about products and services that help you accomplish your homeownership and other financial goals. It’s something to think about carefully. We don’t want you to miss out on any opportunities.